Delivery information

How much is the delivery fee?

R99 per order.

Where do you deliver to?

We deliver to all cities and towns within the South African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched. In the event where we are unable to mutually agree on the additional surcharge amount, we reserve the right to cancel the order and refund you.

When will my order be delivered?

Orders are usually dispatched on the first business day after payment has cleared. Thereafter, it takes approximately 2-4 days for delivery to occur. The exact time frame will depend on factors such as the location of delivery and size of the order. Deliveries occur on weekdays within normal business hours (public holidays excluded).

Who will deliver my order?

Bouloo makes use of reliable contracted third-party couriers with a national delivery network.

How will I know when my order is on its way?

The courier company will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the third-party courier or with our distribution office. This can be done telephonically or on the relevant websites.

Returns

Please view section 9 in our Terms and Conditions for our in-depth Returns Policy.